Eye Origin, a company specializing in the sale of works of art, is well established in its sector. It wanted to improve its operational efficiency and customer experience management.
Although solid foundations had been put in place, the company recognized the opportunity to better structure its internal processes to support continued growth and improve customer satisfaction.
One of the main objectives was to streamline claims management andoptimize processes to boost customer satisfaction.
Although some practices had already produced positive results, the company was looking to go further in automating and standardizing operations. Challenges identified included :
Formalize and structure daily task management processes to ensure greater fluidity.
Create more standardized tools for managing requests and complaints, to ensure greater consistency and responsiveness in customer interactions.
Set up a centralized, automated system to proactively and efficiently track and process claims.
Promote better coordination between teams to improve responsiveness and collaboration, while maintaining a harmonious approach to day-to-day management.
Thanks to these improvements, the company is now in a position to continue its expansion with optimized processes. The tools and methods introduced facilitate proactive claims management and enhanced collaboration, laying a solid foundation for the future.
Vanessa Gestion & Conseil's intervention enabled Eye Origin to optimize its operations, while respecting existing practices and introducing customized solutions to support growth and improve customer satisfaction.
"Vanessa Gestion & Conseil has enabled me to concentrate fully on developing my business by optimizing my personnel management and automating certain processes. Thanks to Vanessa Gestion & Conseil's support, the operational management of my company has become more fluid and structured, saving me a considerable amount of time. I highly recommend Vanessa Gestion & Conseil for their ability to effectively structure internal processes, improve communication and foster harmonious team collaboration. With Vanessa Gestion & Conseil, you can rest assured that your operational management is in good hands."