Vanessa Gestion et Conseil
Navigating to success with precision
Vanessa Gestion et Conseil
Navigating to success with precision

Case studies & testimonials from Vanessa Gestion et Conseil

Process optimization for Eye Origin, an art company

BACKGROUND

Eye Origin, a company specializing in the sale of works of art, is well established in its sector. It wanted to improve its operational efficiency and customer experience management.

Although solid foundations had been put in place, the company recognized the opportunity to better structure its internal processes to support continued growth and improve customer satisfaction.

CHALLENGE

One of the main objectives was to streamline claims management andoptimize processes to boost customer satisfaction.

Although some practices had already produced positive results, the company was looking to go further in automating and standardizing operations. Challenges identified included :

Optimizing existing processes

Formalize and structure daily task management processes to ensure greater fluidity.

Improving communication media

Create more standardized tools for managing requests and complaints, to ensure greater consistency and responsiveness in customer interactions.

More rigorous tracking of claims

Set up a centralized, automated system to proactively and efficiently track and process claims.

Strengthening internal communication

Promote better coordination between teams to improve responsiveness and collaboration, while maintaining a harmonious approach to day-to-day management.

Solutions provided

EyeOrigin case study: Reorganization of operational processes

Reorganization of Operational Processes

  • Analysis of existing processes: An assessment was carried out to identify areas for improvement, with a focus on streamlining tasks without disrupting methods that were already working well.
  • Formalizing procedures: In collaboration with internal teams, we have refined key processes, clarifying roles and responsibilities to optimize the management of day-to-day operations.

Creation of communication media

  • Customized customer communication templates: Customized templates and tools have been designed to respond quickly and effectively to customer complaints and requests, while reflecting the company's professional image.
  • Team training: Interactive training sessions were organized to ensure smooth adoption of the new tools and a better understanding of the objectives.
Creation of communication media
Improved Claims Tracking

Improved Claims Tracking

  • Implementation of a CRM (Odoo): To make follow-up more efficient and automated, we integrated a CRM, guaranteeing rigorous traceability and optimized processing times.
  • Tracking performance indicators: Specific KPIs have been introduced to evaluate and adjust processes on an ongoing basis, to ensure ever-faster, high-quality processing.

Strengthening Internal Communication

  • Implementation of collaboration tools (Slack): Slack was introduced as an internal communication tool to improve coordination between different teams, boosting overall productivity.
  • Collaboration sessions: Regular workshops have been set up to encourage the exchange of ideas and the continuous improvement of collaborative practices.
Strengthening Internal Communication

Results obtained

  • Increased operational efficiency: Adjustments to processes have reduced claims processing times by 40%, while maintaining the quality of customer interactions.
  • Improved customer satisfaction: Standardized practices have had a noticeable impact on customer satisfaction, with a 30% increase measured via customer feedback and internal surveys.
  • Team commitment: Teams showed greater adherence to the new processes, expressing an enhanced sense of collaboration and clarity in task management.
  • Ability to support growth: The company is now better equipped to cope with the growth of its operations, while maintaining a fluid and efficient internal organization.

Future prospects

Thanks to these improvements, the company is now in a position to continue its expansion with optimized processes. The tools and methods introduced facilitate proactive claims management and enhanced collaboration, laying a solid foundation for the future.

Conclusion

Vanessa Gestion & Conseil's intervention enabled Eye Origin to optimize its operations, while respecting existing practices and introducing customized solutions to support growth and improve customer satisfaction.

Eye Origin testimonial

"Vanessa Gestion & Conseil has enabled me to concentrate fully on developing my business by optimizing my personnel management and automating certain processes. Thanks to Vanessa Gestion & Conseil's support, the operational management of my company has become more fluid and structured, saving me a considerable amount of time. I highly recommend Vanessa Gestion & Conseil for their ability to effectively structure internal processes, improve communication and foster harmonious team collaboration. With Vanessa Gestion & Conseil, you can rest assured that your operational management is in good hands."

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